This Privacy Policy explains how Heaps of Wins Casino (“we,” “us,” or “our”) collects, uses, stores, and discloses your personal information when you use our website at https://www.heapsofwinsplay.com/en/ (“the Site”). We are committed to maintaining the privacy and security of our users, with particular attention to the requirements and expectations of residents of Australia. By accessing or using the Site, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information you provide when registering an account, making transactions, or interacting with our services. This includes your name, date of birth, email address, physical address, telephone number, payment details, and verification documents. We may also collect technical information such as IP addresses, browser types, device information, and usage data through cookies and similar technologies when you use our Site.
2. Purpose of Data Collection
Your personal information is used to create and manage your user account, process deposits, withdrawals, and other financial transactions, verify your identity and comply with legal obligations (including anti-money laundering and responsible gaming requirements), communicate with you regarding promotions, updates, and service notifications, enhance and personalize your user experience, and detect, prevent, and investigate potential security breaches, fraudulent activity, or misuse of our services.
3. Legal Basis for Processing
We process your personal information to fulfill our contractual obligations to you, comply with legal and regulatory requirements, protect our legitimate business interests (such as fraud prevention and service improvement), and, where applicable, with your consent.
4. Data Sharing and Disclosure
We may disclose your personal information to payment processors and financial institutions to facilitate transactions, identity verification and fraud prevention service providers, regulatory and law enforcement authorities as required by law, third-party service providers who assist in operating the Site and delivering services (subject to strict confidentiality agreements), and in connection with corporate transactions such as mergers or acquisitions. We do not sell or rent your personal information to third parties for marketing purposes.
5. International Data Transfers
Your personal information may be transferred to and processed in jurisdictions outside Australia, including countries within the European Economic Area and other regions where our service providers are located. In such cases, we take reasonable steps to ensure your information receives an adequate level of protection as required by applicable law, including through contractual safeguards and data transfer agreements.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, secure server infrastructure, regular security assessments, and restricted access controls. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, and resolve disputes. The retention period may vary depending on the nature of the information and the requirements of applicable law. Once your information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies.
8. Your Rights as an Australian User
As an Australian resident, you have certain rights regarding your personal information under the Privacy Act 1988 (Cth). These include the right to access your personal information held by us, the right to request correction of inaccurate or incomplete information, the right to withdraw consent at any time (where processing is based on consent), and the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated. To exercise your rights, please contact us using the contact details provided on our Site.
9. Use of Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on the Site, analyze usage patterns, and deliver personalized content. Cookies are small files stored on your device that enable us to recognize your preferences and improve site functionality. You may disable cookies through your browser settings, but this may affect the availability and performance of certain features of the Site.
10. Marketing Communications
With your consent, we may use your contact details to send you promotional offers, newsletters, and updates about our services. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by updating your preferences within your account settings.
11. Protection of Minors
The Site is intended for use only by individuals who are at least 18 years of age or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect or process personal information from individuals under this age. If we become aware that personal information from a minor has been collected, we will take immediate steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will be posted on this page, and we encourage you to review the Policy periodically. Your continued use of the Site after any changes constitutes acceptance of the updated Policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer using the contact form available on the Site or via the details provided in the Site’s “Contact Us” section. We will respond to your inquiries in accordance with applicable privacy laws and our internal procedures.
- Last updated: June 2026
- This Privacy Policy applies exclusively to Heaps of Wins Casino and users residing in Australia.